Telephone Consultation Services (TCS)

Are you a health care professional looking for training in telephone triage or telephone consultation skills? Are you looking for training for GP receptionists in managing telephone calls more effectively? Do you want to reduce the chances of a complaint against you following a telephone consultation? Do you want to manage your appointment system more effectively by using telephone triage? Our training will provide practical tools and techniques that are needed to carry out safe and effective telephone interactions to reduce the risk of complaints, help manage appointment systems and save money. Training can be delivered in house or by signing up to one of our events.

We offer training and consultancy services for both clinical staff (GPs, GPRs, tele nursing staff, triage nursing, occupational health nursing etc.) and non clinical staff (such as GP receptionists) anywhere in the UK, Ireland and Australia.For details of our programme, go to the Training Courses or for details of planned events, see our Training Calendar

Places still available for Telephone Triage Skills Training event May 17 Harrogate! Go to Training Calendar to book a place.

Special Offer! For a limited time only we are offering 2 for 1 on our Telephone Triage on our complete on line training programmes! To get your discount code for purchase of 2 full programme for the price of 1, contact us on info@telephoneconsultationservices.co.uk  and quote 241TT

Training Courses

• Telephone Triage Training
• GP Receptionist Training
• Communication Skills Training
• Call Handler Training
• Complaints Handling Training
• Telephone Triage Protocols Workshop
• Telephone Consultation Skills Training

Consultancy Services

• Expert Witness and Independant Assessor
• Telephone Consultation Quality Audit Services
• Setting Up Telephone Consultation Systems
• Clinical Governance Consultation Services
• Telephone Triage Protocols for Nurses