The Benefits

So how will you benefit from accessing our training and consultancy services? Some of the benefits include: 

  • Reduced medico legal risks for you or your organisation
  • Reduced complaints and less time and money required to carry out investigations
  • More cost efficient services - saves clinician’s time and reduces costs
  • Improved outcome for patients
  • Improved appointment managment systems
  • Reduction in demand for face to face appointments and home visits, thereby reducing costs
  • Reduced carbon foot print from fewer face to face consultations
  • Higher levels of patient and clinician satisfaction
  • Confident and competent nursing staff able to free up GP time and ensure only the most complex cases are referred
  • Evidence of Clinical Governance arrangements for performance purposes with PCTs
  • Appraisal information and evidence of Continuing Professional Development for all staff

 

I found myself looking at telephone triage with a whole new perspective, understanding and enthusiasm, which had slowly ebbed away after years of working in an uninspiring and business-oriented call centre environment.

- Robyn MacGarvie Australian Nurse