Clinical Governance Consultation Services

TCS is able to offer consultancy services in several areas of clinical governance related to telephone consultation work in health care.

Many organisations require assistance with risk managment of telephone consultation or telephone triage services. We can provide advice on:

• Setting up teleconsultation systems from scratch or improving existing services
• Equipment requirements
• Writing and implementation of protocols, policies and procedures
• Clinical Governance structures that would support best practice i.e. monitoring and quality assurance of telephone consultations (audit)
• The use of Clinical Decision Support Systems (CDSS) i.e. strengths and weakness, implementation of CDSS, audit and quality assurance of CDSS users