Are you looking for an independant assessor or expert witness for an incident relating to telephone triage?
Poor quality telephone consultations can lead to inappropriate referrals and inappropriate costs to the health service and it can mean unacceptable clinical risks for patients. TCS can carry out audit on your behalf or support your staff in managing audit services.
TCS is able to offer consultancy services in setting up telephone consultation services in any area of telephone consultation work including health help lines and occupational health.
TCS offers a range of consultancy services in relation to clinical governance of telephone consultation work in health care.
Do you need protocols for telephone triage? TCS will provide training and information for staff (usually nursing staff) on developing, writing and using protocols to ensure patients receive standardised care and information during telephone interactions on specific conditions relevant to your working area and that is evidence based and up to date.
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