Are you looking for an independant assessor or expert witness for an incident relating to telephone triage? TCS Ltd can provide the expertise required to act as an expert witness in court or to assess and report on telephone calls which have resulted in a serious incident. As an independant expert, we accept instructions from both Defendant and Claimant solicitors in relation to both nursing and doctors actions.
We have undergone Bond Solon training in Expert Witness Report Writing and fully understand the medico-legal process; including responsibilities under the Civil Procedure Rules (CPR) pertaining to expert witnesses. We can review any call (voice recording or transcript) and provide feedback or a full summary report on the quality and safety of the call or calls.
For more information contact Sally-Anne Pygall on +44 (0) 191 5208307
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I found myself looking at telephone triage with a whole new perspective, understanding and enthusiasm, which had slowly ebbed away after years of working in an uninspiring and business-oriented call centre environment.
- Robyn MacGarvie Australian Nurse
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