Telephone Consultation Services (TCS)

Are you a health care professional looking for training in telephone triage or telephone consultation skills? Do you want to reduce the chances of a complaint against you following a telephone consultation? Do you want to manage your appointment system more effectively by using telephone triage? If the answer to any of the these questions is yes then you need TCS to help you. Our training and consultancy services will reduce the risk of complaints, help you to manage your appointment systems and save you money through more efficent and effective use of your telephone services.

We offer training and consultancy services for both clinical staff (GPs, GPRs, tele nursing staff, triage nursing, occupational health nursing etc.) and non clinical staff (such as GP receptionists) anywhere in the UK, Ireland and Australia.

Training Courses

• Telephone Triage Training
• GP Receptionist Training
• Communication Skills Training
• Call Handler Training
• Complaints Handling Training
• Telephone Triage Protocols Workshop
• Telephone Consultation Skills Training

Consultancy Services

• Expert Witness and Independant Assessor
• Telephone Consultation Quality Audit Services
• Setting Up Telephone Consultation Systems
• Clinical Governance Consultation Services
• Telephone Triage Protocols for Nurses