Better Telephone Triage
Earlier this year, Sally-Anne Pygall was asked to speak at the national APNA conference and to contribute to their magazine. In this article Sally-Anne explains what GP Practices need to consider when carrying out telephone triage.
How safe is your telephone triage service?
Sally Anne Pygall gives a detailed guide about how to go about auditing a telephone triage service.
Ten top tips on telephone consultations
Telephone consultations can be difficult without the normal visual cues that a GP is used to. Trainer Sally-Anne Pygall gives her advice on how to make sure patients are satisfied and any clinical...
How to set up telephone triage without alienating your patients
Telephone triage can cut 60% of the cost of your GP consultations, but it is easy to get wrong, says expert Sally-Anne Pygall.
.png)
I found myself looking at telephone triage with a whole new perspective, understanding and enthusiasm, which had slowly ebbed away after years of working in an uninspiring and business-oriented call centre environment.
- Robyn MacGarvie Australian Nurse
.png)
© Copyright TCS 2011. All Rights Reserved.
