Setting Up Telephone Consultation Systems

Telephone Consultation Services Ltd is able to offer consultancy services in several areas related to telephone consultation work in health care.

Many organisations are unaware of what equipment may be required, what data protection issues need to be considered and how telephone consultations can be best used in their organisation. Further more when setting up telephone consultation or advice lines for patients. This can lead to risk in managing these systems and non adherence to policy.

Where telephone consultations are being recorded or implemented for the first time, TCS Ltd can advise on:

• How to set up teleconsultation systems
• What equipment may be required
• What Clinical Governance structures would support best practice i.e. monitoring and quality assurance of telephone consultations
• Advice on the use of Clinical Decision Support Systems – strengths and weakness, implementation of CDSS, audit and quality assurance of CDSS users