Client Testimonials

Comments from GPs on telephone triage skills training

"Immediately prior to the training our waiting time for prebookable appointments were approx 8 weeks at one site and 3 weeks at the other. Within 2 months of running the triage pilot with trained staff, the waiting times are 2 weeks and 3 days respectively AND patient satisfaction has increased measurably as evidenced by monitoring of patient satisfaction since the trial. I am absolutely delighted with these results; our patients and practices are already seeing benefits in a matter of months."
Dr Rob Partington Sheffield

"The evaluations from the attendees were very good indeed. I organised this meeting and found Sally-Anne Pygall to be efficient and most accommodating to my needs." Richard E G Sloan GP Adviser, Protected Learning and Appraisal Lead

Comments from GPs on clinical audit training

"Useful in real life practice.Effective demonstration, interactive discussion, clear protocols for assessing"
"Very helpful and very well may aid if I am ever in the vulnerable position of having to defend myself in a GMC hearing!"

Comments from Nurses on telephone triageskills training

"Presented in a simple, clear and practical way"
"Informative afternoon. Has built my confidence in telephone consultation"
"This will have a major impact on my telephone consultations"
"Excellent delivery from Sally-Anne, very personable...will promote to other practices and to colleagues - excellent!"

Comments from Receptionists

“Found more things helpful than previous training sessions"
“Involved the whole group. Gave everyone an opportunity to contribute”
"Sally makes it easy to understand and she doesn't talk 'at' you"
"The activities were a good way of making you understand what you might be doing wrong"

Comments from Occupational Health Lead

"Sally-Anne recently ran a two day workshop for the Waitrose Occupational Health team. Prior to the workshop, she worked with one of our team to identify the specific needs of Occupational Health and endeavoured to deliver bespoke training to our team. The team gave very postive feedback regarding the training."
Clare Mitchell-Singh
Manager, Occupational Health
Waitrose Ltd