Telephone Triage Training & Consultancy | Online Training For Health Care Professionals

Telephone Triage Training for GPs and Nurses

An interactive and practical session which provides the clinician with real tools and techniques for managing telephone health care in any environment.Suitable for GPs, Nurses and other health care providers. RCN Accredited, 6 hours CPD

GP Receptionist Training

Good patient care depends not only on the clinician but on the person who first answers the phone. The role of the receptionist is key in managing demand for appointments with a degree of customer services to deal with difficult or demanding callers. If you are struggling to manage your appointment system, this practical session provides your staff with the tools to help support your own model of care.

Communication Skills Training

This session looks at developing communications skills for dealing with patients on the telephone and is aimed primarily at non clinicians such as GP receptionists and call handlers, but are transferable to clinicians who may also require support

Call Handler Training

The ability and skills needed to communicate effectively on the phone are often underestimated. We also need a degree of customer service skills; even in a health care environment, especially when dealing with difficult, demanding or complex situations. The role of the call handler can be complex, often requiring more than simple administration skills, such as decision making and prioritisation abilities.

Telephone Triage Protocols Development Workshop

Many health care providers are now caring for and assessing patients over the phone. Clawson (1997) suggested that nurses could protect themselves from legal liability by using protocols when carrying out telephone triage. This in house workshop helps you or your staff to gain skills for writing and implementing protocols for telephone triage services

Telephone Consultation Skills Training

Many providers of health and social care, as well as allied health professionals, communicate over the phone with their patients or clients. Old fashioned tools such as the telephone and a human voice can never be replaced when it comes to reassuring and caring for people. Many health and social care providers require training in how to build a rapport with the caller almost instantly and when necessary, how to deal with difficult or demanding people.