Useful Links & Resources

Telephone Consultation Services Ltd offers the following useful links and resources for information on latest guidelines, legislation and clinical information to support health care professionals and providers in delivering telephone consultation triage and assessment services:

www.dh.gov.uk
www.nice.org.uk
www.training-classes.com
www.cks.nhs.uk

Other useful information and reports on telephone triage skills can be downloaded free by clicking on the links below:

Ten Top Tips in Telephone Triage
A Case Study - Implementing Telephone Consultations in General Practice

For services in urgent and long term care and community matron training, contact Annie Barr Associates at www.anniebarr.co.uk

Downloadable Resources

• National Quality Requirements in the Delivery of Out-of-Hours Services July 2006 (PDF Document)
• NPSA - A guide to assist commissioners of out-of-hours services (PDF Document)
• Department of Health - Standards for Better Health (PDF Document)
• Supporting PCTs commissioning Call Handling and Telephone Clinical Assessment Services (PDF Document)
• COGPED - Out of Hours (OOH) Training for GP Specialty Registrars (Word Document)
• RCGP - Out of Hours Clinical Audit Toolkit (Word Document)